Shipping policy
Shipping policy
All orders are processed within 10 days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to COVID-19, Canada Post is experiencing longer than normal shipping times. We cannot guarantee the arrival date of a parcel.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
We do not do local Delivery.
In-store pickup
You can skip the shipping fees with free local pickup at Sirius Glassworks in Port Colborne, Ontario. Please contact us to notify us when you plan to pick up your package. Please have your order confirmation email with you when you come.
US & International Shipping
We are happy to offer international shipping.
Shipping charges for your order will be calculated and displayed at checkout.
Orders being shipped to the United States above a retail value of $800 CAD will need to be divided and shipped on separate days to avoid import taxes and duties. Split shipping orders will only be charged for one shipping rate.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sirius Glassworks is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at gaslineglassworks@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at gaslineglassworks@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at gaslineglassworks@gmail.com